Salesforce Agentforce
Humans + Agents drive customer success
Agentforce is Salesforce's new AI tool that allows companies to build and customize AI agents for their business needs. This innovative AI tool empowers businesses to create and customize AI agents tailored to their specific requirements. By automating routine tasks, providing personalized customer service, and offering valuable insights, Agentforce streamlines operations, enhances customer experiences, and drives growth. Its practical focus, advanced capabilities, and seamless integration with the Salesforce ecosystem make it a powerful solution for organizations seeking to harness the potential of AI.
This allows businesses to build and tailor AI agents for their specific needs. AI agents can resolve a high percentage of customer inquiries (over 90% in one case), handle complex tasks like scheduling appointments, approving complex lending applications, and perform follow-ups.
It is expected to transform companies and software and be as impactful as previous cloud, social, and mobile revolutions. Agentforce aims to provide real, practical AI solutions for businesses, focusing on improving business operations, productivity, and customer relationships. The compelling part for existing customers is that it integrates seamlessly with other Salesforce products and services.
Designed to deliver immediate value to customers and to be less prone to errors or "hallucinations" than other AI tools, Salesforce expects to have over a billion agents running within 12 months for hundreds of thousands of its customers. In essence, Agentforce is presented as a practical, powerful AI tool that businesses can use to improve their operations, customer service, and overall performance, without the hype that surrounds some other AI products in the market.
Humans + Agents + Data + CRM
Agentforce: Salesforce's AI Solution
Designed to work across various sectors including healthcare, media, financial services, travel, and entertainment
Aims to enhance employee productivity rather than replace human workers
Responds to your customers across channels (e.g. WhatsApp, SMS, Apple Messages, etc) 24 hours a day in conversational language that’s tailored to your brand’s voice, tone, and guidelines
Agentforce Service Agent works autonomously to engage customers and complete customer-facing support tasks
Positioned as a more practical and customer-focused AI tool
Allows businesses to create highly tailored AI agents for specific needs
Seamlessly integrates with Salesforce's existing products
Compared to transformative technologies like cloud, mobile, and social revolutions
Focus on improving business KPIs, productivity, and customer relationships
Officially launching on October 25th for all Salesforce customers
